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How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping details and payment method.
Can I change or cancel my order after it’s been placed?
If your order has not shipped yet, yes — contact us and we’ll update or cancel it. If it has already shipped, you can return it for free within 90 days.
What payment methods do you accept?
We accept all major cards, PayPal, and select financing services depending on your region.
Do you offer buy now, pay later or financing options?
Yes. We offer interest-free financing through Klarna, PayPal Pay in 3 / Pay Later, and Clearpay. Just select your preferred option at checkout.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted gateways. We do not store your card information.
Will I receive a confirmation email for my order?
Yes. You’ll get an order confirmation email right after purchase and another email when your order ships.
Do you offer free shipping?
A:We are unable to guarantee an order can be modified or canceled after it has been placed. Please email us at maximize@gmail.com immediately after placing your order and we will let you know promptly (within 24 business hours) if we are able to cancel or modify your order.
Do you ship internationally?
Yes. We ship worldwide at no extra cost.
How long does shipping take?
Shipping times vary by region but typically takes around 3 - 5 business days. Estimated delivery times are shown during checkout.
How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can then copy and paste this tracking number on our tracking page.
Why hasn’t my tracking updated yet?
Tracking may take 1–3 days to update, especially at the start of transit. If it doesn’t update after that, contact us and we’ll check for you.
What if my package is delayed?
Delays can happen due to customs or local carriers. If it's unusually delayed, reach out and we’ll assist.
What if my order says “delivered” but I didn’t receive it?
Contact us — we will help investigate and resolve the issue with the carrier.
Do you offer returns?
Yes — we offer free, hassle-free returns within 90 days of delivery.
How long do I have to return an item?
You have up to 90 days from the date you received your item.
Is return shipping free?
Yes — return shipping is free within the 90-day return window.
How do I start a return?
To start a return you can visit our Return Centre.
Can I exchange an item instead of returning it?
Yes — you can request an exchange or a refund.
How long does it take to receive my refund?
Refunds are issued once the returned item is received and processed, usually within 3–7 business days.
What condition does the item need to be in to return it?
If you are not satisfied the item can be returned in any condition.
Do your products come with a warranty?
Yes — every product has a minimum 90-day warranty, and some items include longer coverage depending on the product.
How long is the warranty period?
At least 90 days from delivery. Some items may be covered for longer — this will be noted on the product page.
What does the warranty cover?
Any defect or performance issue under normal use.
How do I request a replacement under warranty?
You can do so by filling out this form.
Do I need to return the original item for a replacement?
Yes — the original item must be returned before the replacement is sent.
Are your products new and authentic?
Yes. Everything we sell is brand new and sourced from verified suppliers.
What if a product I want is out of stock?
We restock frequently. You can check back or contact us for restock timing.
Where can I find product specifications or size details?
Each product page includes product details, sizing, and specifications.
How can I get help choosing the right product?
Contact us — we’re happy to assist with recommendations.
Do you offer interest-free payment plans?
Yes — through Klarna, PayPal Pay Later / Pay in 3, and Clearpay.
Which financing providers do you work with?
Available options vary by region but usually include Klarna, PayPal, and Clearpay.
How does pay-later work at checkout?
Choose the pay-later option. You’ll complete a quick approval step, then you’ll get your order immediately and pay over time.
Do you donate to charity?
Yes — we donate 1% of every sale’s profit to charity.
Which charities do you support?
We donate to global and local organizations supporting:
Can I choose the charity my purchase supports?
Currently, donations are distributed across different charities — we rotate contributions to spread impact worldwide.
Do I need an account to place an order?
No — you can checkout as a guest or create an account for faster future orders.
I forgot my password — how do I reset it?
Click “Forgot Password” on the login page to receive a reset link.
Do you share my personal information with third parties?
No — your information is kept private and secure.
How can I contact customer support?
You can reach us anytime via email, contact form or live chat on the bottom right of this page.
What are your support hours?
We are available 24/7 globally. So no matter where you are in the world, a member of our team will get back to you asap.
Who is behind cyberistore.com?
cyberistore.com is operated by a dedicated team focused on providing reliable products, fair pricing, and excellent customer support. We source globally from verified suppliers to ensure consistent quality.
Do you have a business registration number?
Yes. We are a registered business, and our VAT Registration Number is 16371099
Where are you based?
We operate as an online global retailer. Our support and operations team works remotely across multiple locations, and fulfillment is handled through international logistics partners to ensure reliable worldwide delivery.
Do you have a physical store?
Not at this time. We operate fully online to keep prices fair and shipping free.
How do I know the company is legitimate?
We provide:
Where can I request company documents or invoices?
Simply contact us at our support email and we’ll provide any official documents you need (invoice copies, VAT details, order history, etc.).
